Stones2Milestones (S2M) sells the following 3 sets of products:
- fREADom Live – Live English Classes for children
- fREADom App – Books, activities and news reads
- Website go.getfreadom.com – Buy books, book sets and activity books
What is the Refund Policy for fREADom Live English Class?
If you decide to quit your classes at any time, the refund amount will be applicable only for the number of classes which are not attended by the child. Refund amount is not applicable for classes which have already been attended by the child.
If any physical products or goods or 3rd party vouchers or app subscriptions were bundled along with the classes, the MRP of the said items, if dispatched, will be adjusted from the applicable refund amount. These items may include (but are not limited to) books, app subscription, speakers, tablets, Amazon.in vouchers, etc.
What is the Refund Policy for fREADom Live 1:7 class subscription?
fREADom Classes are offered at a discount, however in an event of cancellation INR 250 is deducted for every attended class.
Refund Amount = (Paid amount – cost of bundled products on MRP) – (250* attended classes)
What is the Refund Policy for fREADom Live 1:1 class subscription?
fREADom Classes are offered at a discount, however in an event of cancellation INR 750 is deducted for every attended class.
Refund Amount = (Paid amount – cost of bundled products on MRP) – (750* attended classes)
What is the Refund Policy for fREADom Live vacation packs?
We don’t offer refunds on Vacation packs – in event of cancellation, the price associated with vacation packs are deducted while calculating the refund amount
What is the Refund Policy for fREADom App Subcription?
We do not offer refunds on fREADom app subscription purchases.
What is the Refund Policy for books purchased on go.getfreadom.com?
Books purchased from go.getfreadom.com are non-returnable and non-refundable. However, if you have received a damaged parcel, please contact our support via our help section and we will resend the same titles to you.
How can I get a refund? (in cases where applicable)
If you would like a refund and are eligible as per the above conditions, we will process your refund. While we are processing your refund, we would love to hear why you are requesting for the refund. If there was a problem then we will be happy to solve it. You can Connect with our customer support from the help section of our fReadom app or Call us at 080 68936810 to request a refund. Once you share the request for refund, the concerned team will connect with you within 72 hours to process it.
When will I get my Refund?
Once you submit the Refund request, our team will review and approve your request for processing within 72 hours. Once approved, the refund is processed in the original payment source and would reflect in your account within 14 working days.
Why do I have to wait for 14 working days?
While we process refund requests from our end within 72 hours, the subsequent refund process may take up to 14 working days by the relevant banks or financial institutions. We at fREADom have no control over it.