Stones2Milestones (S2M) sells the following 3 sets of products:
- fREADom Live – Live English Classes for children
- fREADom App – Books, activities and news reads
- Website go.getfreadom.com – Buy books, book sets and activity books
A Refund Policy for fREADom Live English Class
If you decide to quit your classes at any time, the refund amount will be applicable only for the number of classes which are not attended by the child. Refund amount is not applicable for classes which have already been attended by the child.
If any physical products or goods or 3rd party vouchers or app subscriptions were bundled along with the classes, the MRP of the said items, if dispatched, will be adjusted from the applicable refund amount. These items may include (but are not limited to) books, app subscription, speakers, tablets, Amazon.in vouchers, etc.
Refund Amount = (Paid amount – cost of bundled products) / total number of classes * remaining classes
How can I get a refund? (in cases where applicable)
If you would like a refund and are eligible as per the above conditions, we will process your refund. While we are processing your refund, we would love to hear why you are requesting for the refund. If there was a problem then we would like to solve it. You can connect with our customer support via Chat from the help section of our fReadom app or Call us at 01206824448 to request a refund. Once you share the request for refund, the concerned team will connect with you.
When will I get my Refund?
Once you submit the Refund request, our team will review and approve your request for processing within 72 hours. Once approved, the refund is processed in the original payment source and would reflect in your account within 14 working days.
Why do I have to wait for 14 working days?
While we process refund requests from our end within 72 hours, the subsequent refund process may take up to 14 working days by the relevant banks or financial institutions. We at fREADom have no control over it.
B. Refund Policy for fREADom App subscription
We do not offer refunds on fREADom app subscription purchases.
C. Refund Policy for books purchased on go.getfreadom.com
We do not take returns for books purchased from go.getfreadom.com and offer no refund. However, if you have received a damaged parcel, please do email firstname.lastname@example.org and we will resend the same titles to you.